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Case TG-04: Situation, Tech Support Scam

Case TG-04/Situation/Tech Support ScamHigh risk · 87

The message

Reported situationflagged, indicator 1: Microsoft Security Alert: your computer is infected with a virus. Call our support line immediately at 1-800-555-0199. A certified technician will need flagged, indicator 2: remote access via AnyDesk to remove the threat. flagged, indicator 3: Do not shut down your computer.

The read

High-Confidence Scam

Do not reply or pay. This is very likely a scam.

Microsoft does not cold-call about viruses. Requests for remote-access tools like AnyDesk hand a scammer control of your computer.

Investigation timeline

  1. Input

    Scenario

  2. Indicators

    3 detected

    Fake Microsoft alert, Remote access request, +1 more

  3. Fraud type

    Tech Support Scam

  4. Risk score

    87 / 100 — High

  5. Next step

    Hang up — Microsoft does not make unsolicited support calls.

  1. Indicator 1: Fake Microsoft alert

    Microsoft Security Alert

    Microsoft does not proactively call customers about viruses

  2. Indicator 2: Remote access request

    remote access via AnyDesk

    Granting AnyDesk access hands control of your device to the scammer

  3. Indicator 3: Urgency and fear

    Do not shut down your computer

    Pressure to act fast prevents you from thinking critically